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Returns - No questions asked! Simply return to us the merchandise in the original shipping carton and we will give you full credit. This policy is contingent on you returning all items purchased at Storm Copper Store within 30 days of the original delivery in an unused, and resalable condition. Return shipping will be paid by the buyer. In the event the product is defective or the return is a result of our error Storm Copper will pay shipping. If the item is returned for any other reason you as the buyer are responsible for the return shipping costs and will be charged the return shipping. No returned merchandise will be accepted without Pre- Authorization by Customer Service at Storm Copper. We will credit you in the same manner as your original payment within 7 days of receiving the returned item and inspection of our Returns Dept. The following items may not be returned: Any Custom Cut items. Ship authorized returns to the following address: 240 Industrial Lane Decatur, TN 37322 For questions regarding our return policy please contact us at 1-888-334-2177 . Return shipping should be paid by the buyer. Privacy Privacy Policy: Your privacy is extremely important to us. We do not sell or give any of your personal information (name, email address, credit card information) to anyone, under any circumstance. Your information is solely used to process your order with us. We hope you will find our online store is not only a safe and easy place to shop, but that your overall experience is pleasant. If for any reasons we do not meet your expectations please feel free to let us know. We welcome your comments and suggestions. If for any reason you still are not comfortable placing your order online we invite you to call us toll free at 888-334-2177 and place your order, or simply fax your order to us at 423-334-7256. Customer Service We want your shopping experience to be enjoyable. We provide our customers as much detailed product information so they can make a good buying decision. Please call or write us if you have any questions about a specific product, we will be happy to offer any additional information you might need. Sales Tax All orders originating in the State of Tennessee will incur 9.00% sales tax (unless we receive a faxed copy of you state resale certificate at time of order placement). No Sales Tax will be collected on orders outside of Tennessee. Shipping (US) Shipping costs will be calculated using the current UPS Shipping Table providing the weight and size of your order fall within UPS limits. If an LTL delivery from a common carrier is needed, we will notify you directly and make appropriate arrangements. If your order is shipping to a construction site, make sure to include the necessary information in the shipping address fields to insure receipt at the proper location. Most shipments are sent within 1 business days if the item is in stock. LTL Common Carrier Deliveries To Private Residences LTL common carrier deliveries to private residences will require an additional $72.00 charge per shipment. Important - PLEASE DO NOT USE COMMAS IN YOUR NAME AND ADDRESS FIELDS WHEN CHECKING OUT. Thank You. |
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